Helpdesk for SaaS Teams

Integrate support directly into your product with a simple API.

GoPimi is an API-first helpdesk built for SaaS teams — create tickets directly from your product code, route events through webhooks, and isolate support per product with multi-workspace tenancy.

The SaaS Support Challenge

SaaS teams need support that scales with their product. Manual ticket creation doesn't work when you have thousands of users. You need support that's programmable — triggered by events in your app, not by humans clicking buttons.

Your error monitoring system detects a bug? Create a ticket. A customer hits a rate limit? Create a ticket. Your analytics pipeline finds a spike in failed payments? Create a ticket. Support happens automatically, and your team investigates.

API-First Integration

With 157 REST endpoints, GoPimi integrates into your product like any other service. Create tickets from your app when errors occur, users report issues, or automated checks fail. Just an API key — no SDK required.

curl -X POST \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Payment processing failed",
    "description": "Automated alert: Payment #12345 failed with error code DECLINED",
    "contact_email": "customer@example.com",
    "priority": "high"
  }' \
  /api/v1/workspaces/WORKSPACE_ID/tickets

That's it. No Zendesk setup, no form fields, no manual workflows. Your app talks directly to GoPimi, and support gets organized in real-time.

Workspace Per Product

Run multiple products? Create a workspace for each. Tickets, contacts, email addresses, and settings are completely isolated. Your billing product's support never mixes with your analytics product's issues. Your team sees only the workspace they're assigned to.

Three Workflows, One Platform

GoPimi supports three distinct workflows depending on how your team operates:

• Tickets — structured support with status, priority, and SLA tracking
• Shared inbox — team conversations visible to all workspace members, ideal for collaborative customer communication
• Personal inbox — private conversations owned by individual team members, visible only to them — useful for developer-to-customer or account manager relationships

Webhooks for Your Pipeline

Subscribe to ticket and conversation events to trigger workflows in your existing tools — Slack notifications, Jira sync, internal dashboards. 15 event types with HMAC-signed payloads.

• When a high-priority ticket is created, notify your engineering team on Slack
• When a ticket is resolved, sync it back to Jira for sprint tracking
• When an SLA is breached, trigger an escalation workflow
• When a conversation is updated, post a notification to your internal tool

SLA Tracking

Set response and resolution time targets per workspace. GoPimi monitors deadlines automatically and alerts your team when SLAs are at risk. Show your customers you take response times seriously.

• First response: 2 hours for Tier 1, 30 minutes for Tier 2
• Resolution: 24 hours for bugs, 48 hours for features
• Automatic breach webhooks for escalation workflows
• Dashboard view of SLA compliance per agent

Get Started